This Service Agreement is for the Participant in the National Disability Insurance Scheme (NDIS Customer), and Provider, Snuggly Bags.
The support provided under the Service Agreement –
Assistive Products, Apparel garments or Core Supports, Consumables
The prices are set out on the website https://snugglybags.com.au.
All prices are GST inclusive. Please note that prices differ between sizes, so please check the price drop down menu.
The Responsibility of the Provider
The Provider agrees to:
- supply the goods in a timely manner
- email a copy of the invoice for the reference of the Participant or send the invoice for their Plan manager to pay.
The Responsibility of the Participant
The Participant/Participant’s representative agrees to:
- inform the Provider about what items they wish to order to meet the Participant’s needs.
- let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a Participant in the NDIS.
Payments
Snuggly Bags will seek payment for their provision of supports after confirmation of their desired order has been approved via the Provider portal. Approved orders will be sent once payment is received from the NDIS (normally within 48 hours).
If the Participant is Plan Managed, goods will be sent once payment is received by their nominated Plan Manager.
Feedback, Complaints & Disputes
If the Participant wishes to give Snuggly Bags feedback or is not happy with the service provided, the Participant can contact Snuggly Bags via email on admin@snugglybags.com.au
If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.
Contact Details
